Return & Refunds

15 Days Dead on Arrival (DOA) Guarantee

If your item arrives in incorrect size/color, damaged, or is not working, please follow the warranty process and contact our Support Team (info@bestandfirst.com) for returns&refunds within 15 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of additional charge, or you can choose to receive a full refund.

Special Notes:

1. Before we can consider issuing returns&refunds, Customers must first send :

  • A clear photo of the damaged or defective product
  • The shipping packaging
  • Order number & Sales invoice from online purchases made through Best & First

After we have received the returned product and confirmed the product is faulty, the refunds & return shipping cost will be refunded based on a valid return receipt. If our technical team determines the item is not DOA, we will not compensate for the refunds.

2. Product returns must be via one of best&first’s approved shipping methods; our Support team can provide you with further details.

3. Items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $19.99” (unless the entire bundle is returned)
  • Items marked with “Non-Returnable” on the sale page
  • Return Policy Exceptions

7 Days Unconditional Refund for Unopened & Unused Items

If for whatever reason you do not want your item within 7 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the shipping fee (Delivery shipping fee and returning shipping fee) is the customers’ responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

 

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them. The customer voids the warranty if they:

  • Flash the firmware of a device or root a device
  • Open the body in an attempt to fix the device
  • Modify, remove, customize, or swap parts of the product
  • Use the device in a way that it is not originally intended for
  • Continue to use the item once a fault occurs and causes more damage

3. All returns must first be authorized by Best&First’s Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, Best&First reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (Best&First’s Support Team), sends it to the wrong address, returns an incorrect item, or submits an empty package, then again Best&First reserves the right to refuse any compensation.

4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Best&First will offer an alternative solution.

Special Notes:

1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 15 days DOA situations.

2. During the return shipping, the customer is responsible for any and all customs charges, duties, or tariffs during the items return to our warehouse. In these cases, we will deduct the customs fees from your authorized refund amount.

3. In case of any misuse, any and all repairs, accessories, and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.

 

Returning Address

Yingxu Xiang    Phone Number:+1 6308902982    SIHAI INC, 7101 S Adams St Ste 7, Willowbrook IL 60527